Management and response to major issues

Identify and sort

To better understand the needs of stakeholders, their expectations on TOPCO, and the matters that concern them, we designed a questionnaire based on two constructs: the concerns about issues expressed by stakeholders and the significance of issues’ economic, environmental, and social impacts. Stakeholders were surveyed online, and a total of 122 responses were collected. After cross screening, issues of external concerns and issues with internal impacts were selected and visualized in a matrix. In this report, a total of 19 economic, environmental, and social issues were concluded. A process for identifying materials issues affecting sustainable development was established for the reference of CSR information disclosure in order to realize our commitment on sustainable operations.

Issues Concerning Stakeholders

After identifying the material issues, we further verified the internal and external impacts of material aspects on the organization and disclose them in this report in terms of their scope, boundaries, and time. We also discussed material issues with senior officers and established strategic approaches and countermeasures to strengthen communication with stakeholders.

Response/Engagement Result

Fulfilling the expectations of stakeholders is the important goal of our CSR policy. We communicated and interacted with stakeholders through different ways. These communication and methods and channels are as follows:

Strategic Approaches and Countermeasures Corresponding to Material Issues

The working team reviewed the differences of material issues in the previous report, improved the understanding of stakeholder needs, and addressed and communicated such needs. The working team reviewed the report after completion, included the compilation results as the important reference for the next-year report, and ensured that the issues concerning stakeholders were fully disclosed with correct and appropriate information.